Croydon Health Services NHS Trust

Maternity survey 2024

Published 28 November 2024

This survey looks at the experiences of 18,951 women, across 120 NHS trusts, who gave birth in February 2024 (and January 2024 for smaller trusts).

Questionnaires were sent out between May and August 2024, responses were received from 115 people at Croydon Health Services NHS Trust.

• Labour and birth

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 8.4 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. About the same

• Staff caring for you

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 8.1 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. About the same

• Care in hospital after the birth

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 7.5 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. About the same

About these scores

Most questions are grouped under the section in which they appear in the questionnaire.

We asked people to answer questions about different aspects of their care and treatment. Based on their responses, we gave each NHS trust a score out of 10 for each question (the higher the score the better).

Each trust also received a rating of ‘Much better’, ‘Better’, ‘Somewhat better’, ‘About the same’ ‘Somewhat worse’, ‘Worse’ or ‘Much worse’:

• Much better: the trust is much better for that particular question compared to most other trusts that took part in the survey
• Better: the trust is better for that particular question compared to most other trusts that took part in the survey
• Somewhat better: the trust is somewhat better for that particular question compared to most other trusts that took part in the survey
• About the same: the trust is performing about the same for that particular question as most other trusts that took part in the survey
• Somewhat worse: the trust performed somewhat worse for that particular question compared to most other trusts that took part in the survey
• Worse: the trust performed worse for that particular question compared to most other trusts that took part in the survey
• Much worse: the trust performed much worse for that particular question compared to most other trusts that took part in the survey

More detailed information on the methodology is available in the technical document on the Maternity Survey page.

Where a section score is not present (‘Overall score unavailable’) this is due to a question(s) being missing from that section (‘Not applicable’) meaning that no section score can be produced. Questions have been excluded where too few people answered a question (less than 30 respondents). This is because the uncertainty around the result is too great.