What to expect from a good care service

Page last updated: 6 May 2022

Whether you are visiting the GP, living in a care home or having an operation, everyone deserves access to safe, high-quality care.

What makes good care?

In this section we describe what to expect from good care – whether it's from a hospital, care home, home care service, GP or dentist.

This may help you in choosing care or to understand your own experiences better. The information in this section is based on what our inspectors look out for when we rate a service.

What to do about poor care

If you or someone you look after experiences poor care, you should contact the service provider in the first instance.

Our role as the regulator means that we do not settle individual complaints ourselves, but we still want you to tell us about your experiences of care.