Report a concern if you are a member of the public

Page last updated: 20 December 2022

If you think a crime has been committed

If you think a crime has been committed or someone is in danger, contact the police.

How to raise a concern about care

If you have concerns about a care home, home-care agency or other adult social care service, you should contact the relevant council. You can find your local council on the GOV.UK website.

You can also contact us about your concerns about any care service.

Tell us about your care now

Find out what information we need when people share experiences of care with us

If you've experienced or seen poor care, you have a right to feed back or complain to the organisation that provided or paid for the care. We cannot make these complaints for you or take them up on your behalf. That may seem confusing but it's because we do not have powers to investigate or resolve them.

Find out more about how to complain about a service or provider.

Other ways to contact us

If you are not able to use our online form, you can email us or use the details on our contact us page.

If you think an unregistered service is operating

It is a criminal offence for any person or organisation to provide health or adult social care services without first registering with us. If you know of any unregistered service, please contact us.

Report an unregistered service

Your privacy

The information you give us will be dealt with in confidence and you can raise concerns anonymously.

If you provide us with your contact details, we may use this information to:

  • respond to you - if you have asked us to
  • contact you - if we need further details.

We will treat your personal information in confidence but there may be times when we need to share it with others. This includes when:

  • we believe a vulnerable person is at risk of harm
  • a serious crime has been committed
  • another organisation needs to take action to ensure the safety and quality of care.

You can find out more about how we may use your data, your rights and our approach to confidentiality in our privacy statement.