Categories
Organisations we regulate
W2. Does the governance framework ensure that responsibilities are clear and that quality performance, risks and regulatory requirements are understood and managed?
Characteristics of services we would rate as inadequate in this area
Roles, responsibilities and accountability arrangements are not clear. Staff are not given honest feedback about how they are performing, and where improvement is needed. There may have been no registered manager for some time.
Openness and transparency are lacking. Systems for identifying, capturing and managing organisational risks and issues are ineffective. Some legal requirements are not met and may not be understood.
Snippet for residential ASC assessment framework pages: this page is for
This page is for:
- adult social care services
Snippet for ASC assessment framework pages: download and print
Download and print
KLOEs and ratings characteristics for adult social care services
KLOEs and ratings characteristics for adult social care services (with changes from 2015 versions)
Sources of evidence: what our inspectors look at against each KLOE
KLOEs mapped to requirements regulated by CQC for adult social care services