Dental example: Engaging and involving people

Key question: well-led?

Patient participation group

The practice had established a patient participation group. Members were invited to come to a meeting at the practice each year and it used these meetings as another way to obtain patients’ views.

The practice shared written minutes of the meeting in its practice newsletter.

This is notable practice because it showed a positive and open approach to listening to patients.

Patient engagement meeting

As well as carrying out patient surveys to gather feedback, the practice arranged an annual patient engagement meeting to share information and listen to patients’ suggestions and concerns.

This shows a commitment to continuous improvement by using a variety of ways to involve people.

Key line of enquiry

W4: How are people who use the service, the public and staff engaged and involved?

See all the key lines of enquiry in our handbook for dental providers.