How we manage our relationship with primary care dental services

Ongoing contact with CQC

One of your local CQC inspectors or inspection managers will be designated as your relationship holder.

They should be your first point of contact with CQC. You can contact your relationship holder if you have any queries about your registration or if you need to tell us about any significant changes to your services (for example, if your practice begins formally collaborating with others).

Your relationship holder may contact you for a number of reasons. For example, if our monitoring activity suggests a significant improvement or deterioration in the quality of care, they may ask you to explain the reasons behind this.

Developing an ongoing relationship enables us to have a better understanding of the background and context of your practice.

Contact with corporate providers

CQC defines any provider operating more than 20 locations as a ‘corporate provider’.

We maintain oversight of corporate providers to inform central, regional and local regulatory activity. We meet regularly with corporate providers to exchange information, provide updates and receive feedback on our regulatory approach and to discuss the organisation’s performance.