Engagement and involvement: good

W7. Are the people who use services, the public, staff and external partners engaged and involved to support high-quality sustainable services?

Characteristics of services we would rate as good in this area

A full and diverse range of people's views and concerns is encouraged, heard and acted on to shape services and culture. The service proactively engages and involves all staff (including those with protected equality characteristics) and ensures that the voices of all staff are heard and acted on to shape services and culture.

The service is transparent, collaborative and open with all relevant stakeholders about performance, to build a shared understanding of challenges to the system and the needs of the population and to design improvements to meet them.