Involving people in decisions about their care: good

C2. How does the service support people to express their views and be actively involved in making decisions about their care, treatment and support as far as possible?

Characteristics of services we would rate as good in this area

People who use services, carers and family members are involved and encouraged to be partners in their care and in making decisions, and receive any support they need. Staff spend time talking to people, or those close to them.

Staff communicate with people and provide information in a way that they can understand. People understand their condition and their care, treatment and advice. People and staff work together to plan care and there is shared decision-making about care and treatment.