Kindness, respect and compassion: inadequate

C1. How does the service ensure that people are treated with kindness, respect, and compassion, and that they are given emotional support when needed?

Characteristics of services we would rate as inadequate in this area

People do not feel cared for and feedback about staff interactions is negative.

Staff are rude, impatient, judgemental, disrespectful or dismissive of people using their services or those close to them. People do not know how to seek help or are ignored when they do. Their basic needs are not met. 

People's preferences and choices are not heard or acted on. People feel isolated and disconnected from their lives. They do not receive support to cope emotionally with their care and condition.