Learning improvement and innovation: good

W8. Are there robust systems and processes for learning, continuous improvement and innovation?

Characteristics of services we would rate as good in this area

There is a strong focus on continuous learning and improvement at all levels of the organisation, including through appropriate use of external accreditation and participation in research.

There is knowledge of improvement methods and the skills to use them at all levels of the organisation. There are organisational systems to support improvement and innovation work, including, staff objectives, rewards, data systems, and ways of sharing improvement work.
The service makes effective use of internal and external reviews, and learning is shared effectively and used to make improvements. Staff are encouraged to use information and regularly take time out to review individual and team objectives, processes and performance. This is used to make improvements.