Learning improvement and innovation: requires improvement

W8. Are there robust systems and processes for learning, continuous improvement and innovation?

Characteristics of services we would rate as requires improvement in this area

There is weak or inconsistent investment in improvement skills and systems among staff and leaders. Improvements are not always identified or action is not always taken.

The organisation does not react sufficiently to risks identified through internal processes, but often relies on external parties to identify key risks before they start to be addressed.

Where changes are made, the impact on the quality and sustainability of care is not fully understood in advance or it is not monitored.