Staff skills and knowledge: outstanding

E3. How does the service make sure that staff have the skills, knowledge and experience to deliver effective care, support and treatment?

Characteristics of services we would rate as outstanding in this area

The continuing development of the staff's skills, competence and knowledge is recognised as being integral to ensuring high-quality care. Staff are proactively supported and encouraged to acquire new skills, use their transferable skills, and share best practice. Where relevant, volunteers are proactively recruited and are supported in their role.

The service regularly updates its policies and processes for using volunteers and innovative practice, and the use of volunteers helps to measurably improve outcomes for people.