Timely access to care and treatment: requires improvement

R3. Can people access care and treatment in a timely way?

Characteristics of services we would rate as requires improvement in this area

People find it difficult to use the appointment system to access services, either by telephone or using the online system.

Some people are not able to access services for assessment, diagnosis or treatment when they need to. There are long waiting times, delays or cancellations. Action to address this is not taken quickly enough or is not effective.