How we monitor urgent care services

We are developing our how we monitor services. Read our update on what to expect from our monitoring approach.

Sources of information

We collect information continuously from a variety of sources, but recognise the lack of national data about urgent care services. We will therefore look for any available information on service activity and patient experience, including from:

• Integrated Urgent Care KPIs (NHS England)
• GP Patient Survey for GP out-of-hours (NHS England)
• local urgent and emergency care groups (local A&E delivery boards)
• clinical commissioning groups
• NHS England and Improvement

To develop and improve how we monitor urgent care services, we will continue to work with providers and other organisations to find out what information we need to look at. We aim to move to an online collection to support this.