These documents make up the report from phase 1 of our review into how well we listen and respond when people share concerns with us.
Phase 1 was an independent review which Zoë Leventhal KC was appointed to lead. This looks into the handling of protected disclosures shared by Mr Kumar, alongside a sample of other information of concern shared with us by health and care staff.
Download the phase 1 report
Executive summary
(odt, 30.53kB, English)
Independent review: main report
(odt, 125.46kB, English)
Annexes: cover page
(odt, 5.09kB, English)
Annex I: Full Terms of Reference and CQC's public statement about review
(odt, 7.86kB, English)
Annex II: Chronology of key events - orthopaedic concerns at UHMB
(odt, 43.99kB, English)
Annex III: East Lancashire Chronology
(odt, 13.86kB, English)
Annex IV: Sample methodology
(odt, 9.54kB, English)
Annex V: Sample tables
(odt, 100.10kB, English)
Annex VI: Employment Tribunal judgement
(odt, 1.99MB, English)
Annex VII: Abbreviations and glossary
(odt, 7.31kB, English)
Annex VIII: List of documents reviewed
(odt, 6.98kB, English)
Annex IX: Acknowledgements
(odt, 6.95kB, English)