Deaf Solution Ltd

Updated 24 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector accompanied by a British Sign Language interpreter.

Service and service type

Deaf Solution Ltd is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours' notice of the inspection. This was because we needed to be sure the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 26 July and ended on 1 August 2022. We visited the office location on 26 July. We reviewed documents and contacted staff on 1 August 2022.

What we did before the inspection

We reviewed all the information we had received about this service since its registration with us in 2020. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with three people who used the service about their experience of the care provided. We spoke with the registered manager and two care staff. We reviewed a range of records this included; three people's care records. We looked at three staff files in relation to recruitment. We also looked at a variety of records relating to the management of the service.

Updated 24 August 2022

About the service

Deaf Solution Ltd is a domiciliary care service, providing personal care to deaf people living in Rotherham and Doncaster.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. On the day of inspection, five people were receiving the regulated activity of personal care.

People's experience of using this service and what we found

Systems were in place to protect people from abuse. These included safeguarding policies and training for staff. Personalised risk assessments helped keep people safe and supported their independence. People's medicines were managed safely. Infection prevention and control measures were in place. Staff participated in the regular COVID-19 testing programme.

The provider ensured there were enough suitably skilled staff to provide people with the care and support they needed and wanted. People received care from regular care staff who were punctual. The registered manager ensured changes in staffing were communicated to people. Appropriate recruitment processes helped ensure only suitable staff were employed to provide care and support to people using the service.

People's needs were assessed before they used the service so the provider knew whether they could meet those needs. Staff were trained how to support people effectively and were provided an induction before starting employment. People were supported to eat and drink and make choices with their food. Staff worked with other agencies to provide effective care.

People were supported to have maximum choice and control of their lives. Staff supported people in the least restrictive way possible, and in their best interests. The policies and systems in the service supported this practice.

People received care and support which respected their dignity, privacy and promoted their independence. Staff understood equality and diversity and ensured people's preferences were respected. People were provided with information about how to make a complaint and their feedback was welcomed.

People's care records were re-assessed regularly and guided staff on how to assist people safely whilst encouraging their independence. People's communication needs were detailed in their care plans. Care plans also detailed people's preferences of support, for example, gender of staff.

The provider operated effective quality monitoring systems and sought feedback from people using the service. Checks were undertaken to ensure staff acted in a caring way and properly followed people's individual care and support plans.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 21 December 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.