About the service Homelands is a residential care home providing accommodation and personal care to up to 20 people with a range of health care needs, including dementia and mental health difficulties. At the time of our inspection there were 18 people using the service.
People’s experience of using this service and what we found
People were safe living at Homelands. Risks had been identified and assessed, and staff knew how to protect people from abuse or harm. There were sufficient trained staff to support people in line with their needs and preferences. People received their medicines as prescribed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were offered a choice of food at mealtimes and any special dietary needs were catered for. Healthcare professionals supported people to live healthier lives and district nurses visited daily. The home had been recently redecorated and provided a pleasant, accessible environment, including a garden with outdoor furniture.
Staff knew people well and were caring, kind and patient. People were supported to be as independent as possible and their privacy was respected.
Personalised care ensured people received support that reflected their choices and met their needs. People were supported to stay in touch with people who mattered to them and visitors were welcomed to the home. Some activities were provided for people to engage with. If it was their wish, people could live out their lives at the home.
Residents’ meetings enabled people to make suggestions and to receive news about what was happening at the home. Relatives were asked for their feedback and staff knew people’s families well.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 5 May 2021 and this is the first inspection.
Why we inspected
This is the first inspection of this newly registered service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.