Forest Homecare Suffolk

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We reviewed 1 quality statement for this key question. People had a personalised support plan, which they helped create . This enabled a person-centred service, based on individual wishes to be provided.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they received person centred care as they were were supported to be as independent as possible, make choices, and direct their care. One person said, “I can take my own tablets, I am pretty independent.” People gave examples of staff stepping in to help where needed, rather than creating dependency. One person said, “I can manage to do a lot of things myself, but showering, I need support.” People were very complimentary about the staff and said their rights to dignity and respect were fully promoted. For example, one person said, “They shower me and are very respectful holding up towels to give me a bit of privacy…they are very respectful towards me.” Staff gave us examples of how well they were treated and supported to enable them to deliver good quality care to people to meet their needs. One staff member spoke of how they were supported with their own learning styles to understand their role in order to support people effectively. Managers and leaders understood the importance of supporting staffs emotional, physical and mental wellbeing. Leaders told us workforce wellbeing was important and they worked hard to promote this. This included having access to vehicles. Overseas staff when recruited were either met at the airport or a taxi was scheduled. People were supported with accommodation. Leaders told us they ensured staff worked to their strengths, to ensure wellbeing. Staff told us they were very well supported and could talk to the manager or any of the office staff if they had any worries. One staff member said, “I am treated with understanding and compassion.” They said the on-call service also worked well with efficient advice and guidance given.

There were frequent check-ins with staff to support and guide them. This included, observations whilst at work, team meetings and informal support when staff called in at the office. Systems such as supervisions and appraisals were in place. A scheduling system was used to ensure people had the same staff where possible. This was positive for both staff and people they supported.