E Care Wickford

E Care Wickford is a domiciliary care service registered to provide personal care to people living in their own homes.

E Care Wickford provides short term reablement support packages for up to six weeks. The aim of the service is to promote people’s independence in their own homes following discharge from hospital, and to avoid hospital admissions/readmissions and/or residential care.

At the time of our inspection, the service was providing care and support to 33 people, all of whom were receiving personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People felt safe and were protected from avoidable harm because staff knew how to identify and report any concerns. Risks relating to people’s health and safety were identified, assessed and regularly reviewed.

Safe recruitment systems were in place. Appropriate checks were undertaken to ensure staff were suitable to work at the service. Staff received training to develop their skills and knowledge, were well supported and worked effectively as a team. There were enough staff available to meet people's needs. People had not experienced missed care call visits.

Where required, people were supported with their medicines. Staff had received training and systems were in place for the safe administration and auditing of people’s medicines.

People were complimentary about the support they received and the kind, caring attitude of staff. Staff treated people with dignity and respect and people were supported to regain, and maintain, their independence. Everyone we spoke with told us they would recommend the service to others.

People received a person-centred service. People were consulted over their care and support needs and support was flexible, adjusting to their changing needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was well led. The registered manager provided clear leadership and was committed to providing high quality care. Staff felt valued and supported and enjoyed working at the service. The registered manager had established strong working relationships with health and social care professionals. Systems and processes were in place to monitor the quality and safety of the service and to drive continuous improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 23 December 2020 and this is the first inspection.

Why we inspected

This was a planned inspection based on the length of time the service was registered and when they commenced providing a regulated activity.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.