We carried out a review of the data available to us about Seaars Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Seaars Care Ltd, you can give feedback on this service.
Seaars Care is a domiciliary care agency. The service provides personal care to older people and younger people with physical disabilities. At the time of our inspection there were three people using the service.
People’s experience of using this service and what we found
People spoke of being treated with politeness and respect by their care workers. People told us they benefitted from receiving consistent support by a regular care worker and had built positive relationships with them and the registered manager.
The service effectively assessed risks to people’s wellbeing and had suitable systems in place to mitigate and monitor these. Staff were recruited safely with enough care workers to meet people’s needs.
Care workers told us they felt well supported in their roles and staff received induction and training to help them to develop the right skills for their roles. The registered manager carried out spot checks and observations of staff and engaged positively with people and their families to check care was delivered to a good standard and to address any concerns or complaints about the service. People told they could always reach the registered manager if they had concerns or if they needed a change to their service.
Plans were detailed about people’s needs and desired outcomes for their care and care workers demonstrated how they delivered care in line with people’s wishes.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The agency had not been operating for long and continued to develop systems and processes to monitor and assess the quality of people’s care. Aspects of audit and monitoring were suitable for the current operations of the service and the provider understood how these needed to develop in future. We have made a recommendation about how the provider assesses people’s communication needs to ensure written information is given to people in a format suitable for them.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection:
We registered this service on 4 March 2021 and this was the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.