Background to this inspection
Updated
22 March 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
One inspector carried out the inspection.
Service and service type
KB Solutionz Ltd is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service notice of the inspection. This was because the service is small, and people are often out, and we wanted to be sure there would be people at home to speak with us.
Inspection activity started on 07 March 2022 and ended on 16 March 2022. We visited the person in their own home on 11 March 2022.
What we did before inspection
We reviewed the information we held on the service, such as notifications, and used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection
We spoke with one person who used the service and one relative about their experience of the care provided. We spoke with four members of staff including the registered manager and the director who was also the service manager.
We reviewed a range of records. This included one person’s care records and their medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
Updated
22 March 2022
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
About the service
KB Solutionz Head Office provides care and support to one person living in supported living’ setting, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
People’s experience of using this service and what we found
We have made a recommendation about staff recruitment.
Right Support
• Staff focused on people’s strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life.
• Staff supported people with their medicines in a way which promoted their independence and achieved the best possible health outcome.
• People’s care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life.
Right Care
• Staff knew people well and understood how to protect them from abuse. The service worked well with other agencies to do so.
• People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs.
• Staff and people cooperated to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks.
Right culture
• Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing.
• People and those important to them, were involved in planning their care.
• Staff evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating
This service was registered with us on 21 January 2021 and this is its first inspection.
Why we inspected
This was a planned inspection of a newly registered service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.