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Network Healthcare

Overall: Good read more about inspection ratings

10 Boulton Road, Reading, RG2 0NH 0333 456 0750

Provided and run by:
Pure Assistance Ltd

Latest inspection summary

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Background to this inspection

Updated 29 April 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service provides care and support to people living in two ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was announced. We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 2 March 2022 and ended on 22 March 2022. We visited the location’s office on 2 March 2022 and carried out home visits on 3 March 2022.

What we did before the inspection

We reviewed information we had received about Network Healthcare since it first began to provide a service. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We sought feedback from the local authority, safeguarding team and other health and social care professionals who work with the service. We checked information held by Companies House and the Information Commissioner’s Office. We checked for any online reviews and relevant social media, and we looked at the content of the provider’s website. We asked the registered manager to prepare some documents in advance of visiting the service’s office. We used this information to plan our inspection.

During the inspection

We spoke with two people and four relatives about their experience of care and support provided by the service. We spoke with the registered manager, the assistant manager, the business manager and four staff. We reviewed a range of records, including two people’s care records and medicines administration records and five staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were also reviewed.

After the inspection

We spoke with the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We continued to seek clarification from the provider to validate evidence found and spoke with three community health and social care professionals who engage with the service. We requested and received further records, quality assurance documents, and were provided with a variety of additional evidence for consideration.

Overall inspection

Good

Updated 29 April 2022

About the service

Network Healthcare provides personal care to people living in a ‘supported living’ setting, so they can live as independently as possible. The service is registered to support younger adults living with learning disabilities, autism, mental health diagnoses, sensory impairment and associated physical disabilities. At the time of the inspection there were two people using the service who received personal care at their own individual homes.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

Network Healthcare was able to demonstrate how they were meeting all of the underpinning principles of Right support, right care, right culture.

Right Support

¿ Staff supported people to have the maximum possible choice, control and independence to enable control over their own lives.

¿ Staff focused on people’s strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life.

¿ Staff supported people to make decisions following best practice in decision-making and communicated with people in ways that met their needs.

¿ Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcomes.

¿ Staff supported people to play an active role in maintaining their own health and wellbeing.

Right Care

¿ People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs.

¿Staff understood how to protect people from poor care and abuse. Staff had training about how to recognise and report abuse and they knew how to apply it.

¿ Staff were knowledgeable about and committed to using techniques that promoted the reduction in restrictive practice.

¿T he service had enough appropriately skilled staff to meet people’s needs and keep them safe.

¿ People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs.

Right Culture

¿ People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff.

¿ People received good quality care, support and treatment because trained staff and specialists could meet their needs and wishes.

¿ People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their needs.

¿ Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

We undertook this inspection to assess that the service is applying the principles of Right support right care right culture.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.