Archived: Signature at The Beeches

The home consists of a variety of studio and one and two bedroom apartments, all of which have ensuite facilities. Accommodation is provided over five floors and includes a unit which specialises in providing care to people living with dementia.

People’s experience of using this service and what we found

The provider and registered manager promoted a positive culture where people’s wishes, needs and rights were at the heart of the service. They had good oversight of the service, ensuring people received care in line with their needs and preferences. Quality checks and audits made a positive difference. Staff were well managed and worked well together as a team.

Staff understood how to protect people from poor care and abuse. Staff assessed risks people might face and enabled them to take positive risks. The service had enough appropriately skilled staff to meet people’s needs in a personalised manner and keep them safe. Staff supported people to take their medicines safely and as prescribed. The provider had minimised the risks of infection, such as COVID-19.

People’s care plans reflected their range of needs. People and these important to them were involved in planning their care. Staff enabled people to access health and social care support. They supported people to eat and drink in line with their preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received kind and compassionate care. Staff supported people to make decisions about their care. Staff promoted and respected people’s privacy and dignity.

Support was personalised and staff responded to people’s changing needs. There were plentiful activities on offer which promoted their wellbeing and enjoyment of life. Staff communicated with people in ways that met their needs. People felt able to raise concerns and be confident they would be listened to and action taken. People received support with their end of life care. We made a recommendation about care planning around end of life.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service is dual registered. It was registered with us on 27 January 2021 and 30 March 2021 and this is the first inspection. See the background section of this report for more information on dual registered services. The last rating for the service under the previous provider was good, published on 7 June 2019.

Why we inspected

This was a planned inspection of a newly registered service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.