Mayfair Homecare - Barnet

Mayfair Homecare - Barnet is a domiciliary care service that provides care and support to people living with dementia, physical disabilities and mental health conditions. At the time of our visit, the service was providing care and support to 136 people living predominantly in the North and West parts of London.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. At the time of our visit, 81 people received personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Discrepancies in medicines administration records showed that people may have not always received their medicines safely and as prescribed.

Whilst people received care from a consistent team of staff, people were concerned about staff not always attending to their care visits on time.

People were safeguarded from abuse and staff were fully aware of their duties to report concerns. People’s personal risks were assessed and reviewed regularly to ensure people received safe care and support. There were infection prevention and control measures in place to protect people from the risk of the spread of infection.

People received a comprehensive assessment of their needs before they received care. People had access to healthcare when needed. Staff had clear guidance on supporting people to eat and drink as per their wishes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received person-centred care and support from a caring and respectful team. Staff offered people choices and sought their views when providing care. Staff treated people with dignity while promoting their independence.

Staff received appropriate support and training to be able to perform their roles and provide good care to people.

The provider managed complaints effectively and had systems in place to continuously assess and improve the service. People, their relatives and staff felt safe to raise concerns which the service took seriously. The provider worked in collaboration with other agencies to ensure people received good care and support.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service, which was a merge of two other locations, was registered with us on 21 January 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Enforcement and Recommendations

We have identified breaches in relation to safe management of medicines at this inspection.

Please see the action we have told the provider to take at the end of this report.

We have made a recommendation about staffing in relation to consistency around care visits.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.