Fosse Healthcare - Nottingham

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were supported to live in a safe, inclusive environment in which they were treated fairly and free from the fear of being discriminated against. People were supported to understand their equality and human rights and how staff and managers would respect these. Managers made sure staff were given appropriate training and supported to treat people equally and fairly and reduce the risk of them being excluded from receiving care and support they were entitled to. Managers used people’s feedback to improve care to reduce any barriers people might experience due to their protected characteristics.

This service scored 11 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People indicated their care was tailored to their own specific needs and preferences. This ensured that people experienced equality in care and treatment. People were consulted about their care to ensure that their diverse needs were taken into consideration. One relative told us, “I can access the on-line documents they [provider] have, but staff also keep a notebook where things are written down for [relative].”

Staff and leaders understood barriers to care and treatment, people’s diverse needs, and factors which led people to experience inequality in care which may include aspects of people’s culture and beliefs, and how to avoid this. The registered manager told us about supporting someone with a visual impairment to ensure they could access the care and support they needed, “We contacted the Blind Support Team to get the person additional support and we ensured they knew how to alert someone if they needed help using a life-line.” This information was reflected in the person’s care plan.

The provider had a current Equality and Diversity policy and ensured staff were trained in Equality and Diversity. The innovations officer told us how the organisation used information from processes to improve the service. They gave an example of a recent audit which triggered a change to the providers care planning regarding sexuality. They told us, “We added to the care plan so people can identify their sexuality, everyone has the right to express who they are.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.