M C Care Solutions Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received personalised care that met their needs. People were encouraged to express their views and provide feedback.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were asked for feedback and felt listened to. One person told us, ‘’I’ve done a survey recently.’’ Another person said, ‘’Occasionally we get a survey but if we have any real problems, we just phone them up. They follow things through.’’

Staff knew people well and showed an awareness of people’s individual needs, their individuality, and preferences.

Policies and procedures underpinned practices within the service, this included equality and diversity policies. People and their relatives were asked for feedback on the care they received informally during every visit and more formally with surveys. These were used to improve the service provided and to ensure people and their relatives were involved.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.