Archived: Signature Moorlands Lodge Care Home

Signature Moorlands Lodge Care Home is a residential care home providing regulated activities personal and nursing care to up to 106 people. The service provides support to people aged 65 and over, some of whom are living with dementia. At the time of our inspection there were 86 people using the service.

Signature Moorlands Care Home accommodates 86 people in one adapted building across three floors. One of the wings specialises in providing care to people living with dementia.

People’s experience of using this service and what we found

Staff supported people and ensured they were safe. People received support with their medicines in line with their needs and staff assured us that they followed all necessary infection control procedures. Staff recorded accidents and incidents and ensured preventative measures were implemented. There were enough staff to meet people’s needs.

People received support with their hydration and nutritional needs and the home was adapted and designed in line with people’s needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by kind and caring staff. Staff treated people with respect and ensured people’s privacy was maintained. People were treated with dignity and supported to express their views.

People had access to a range of activities to suit their needs and preferences. People were encouraged to maintain relationships with family members and new friendships in the home were promoted. People had end of life plans in place and careful consideration had been made in this area.

Staff and the registered manager were aware of their responsibilities and people felt included in the running of the home. Staff received regular supervision and took part in staff meetings. This meant they felt comfortable to raise any concerns or suggestions in relation to the care provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for the service under Signature Senior Lifestyle Operations Ltd and Signature of Hindhead (Operations) Ltd was good (published 26 March 2021).

Why we inspected

We inspected due to the fact this location had not been formally rated since it’s registration.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

Signature Moorlands Lodge Care Home provides facilities and services for up to 106 older people who require personal or nursing care. The service is purpose built and provides accommodation and facilities over three floors. There were 75 people living at Moorlands Lodge at the time of our inspection.

We found the following examples of good practice.

Adaptations had been made to the way the building was used to enable people to receive visitors safely. This included a sheltered outside area, a visiting pod with intercom system and designated visitors’ room. A booking system was in place which also covered early evening and weekend visiting.

The home was clean and hygienic throughout. Cleaning schedules were detailed and closely monitored. These included frequent cleaning of high touch areas such as handrails and doors. Furniture had been arranged to encourage people to maintain a safe distance whilst still creating a relaxed environment where people could socialise. Where people found it difficult to maintain social distancing, additional measures had been implemented such as more frequent cleaning and hand hygiene.

Staff had access to personal protective equipment (PPE) and were observed to wear this in line with government guidance. Regular training was provided regarding how staff should use and dispose of PPE safely. Testing for COVID-19 for staff, people and visitors was completed on a regular basis. A testing co-ordinator had been appointed to ensure this was carefully recorded and monitored.