We carried out a review of the data available to us about Lennon House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Lennon House, you can give feedback on this service.
About the service
Lennon House is a residential care home providing personal care to up to three people. The service provides support to people that have a learning disability and autistic people. At the time of our inspection there were two people using the service.
People’s experience of using this service and what we found
Right Support
People had active and meaningful lives. People were supported by staff to pursue their interests, so people had a fulfilling and meaningful everyday life. Staff supported people to achieve their aspirations and goals.
The service gave people care and support in a safe, clean and well-maintained environment. We recommended the provider follow best practice in relation to the management of medicines.
People had a choice about their living environment and were able to personalise their rooms.
Staff enabled people to access health and social care support in the community.
Right Care
People received kind and compassionate care.
Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse. Staff had training on how to recognise and report abuse and they knew how to apply it.
The service had enough appropriately skilled staff to meet people's needs and keep them safe. We made a recommendation about the management of medicines.
People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs.
People's care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life.
People received care that supported their needs and aspirations, was focused on their quality of life, and followed best practice
Right Culture
People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff.
Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing.
People were supported by consistent staff who knew them well.
People and those important to them, including advocates, were involved in planning their care.
Staff evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate.
The service enabled people and those important to them to work with staff to develop the service.
People's quality of life was enhanced by the service's culture of improvement and inclusivity. Quality assurance systems needed strengthening further and embedding into practice. We made a recommendation about the providers systems being strengthened.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 05 February 2021 and this is the first inspection.
Why we inspected
We undertook this inspection to assess that the service is applying the principles of Right support right care right culture.
We have found evidence that the provider needs to make improvements. Please see the well-led sections of this full report.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.