Archived: Enthuse Care Bournemouth

Enthuse Care Bournemouth provides personal care for people in their own homes. The service provides support to older and working age adults, including supporting people who are discharged from hospital and are awaiting a permanent care package. At the time of our inspection there were 250 people using the service.

Not everyone who uses the service receives personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

The registered manager promptly addressed incomplete risk assessments for people who used bedrails to prevent falls from bed, when drawn to their attention. We have made a recommendation regarding the falls policy taking account of people on anticoagulant medication.

Whilst audits highlighted areas for improvement, they had not identified the issues we found. The registered manager and their team were receptive to issues we raised and rectified them promptly. The service was overhauling its audit processes.

There had been recent management changes and reorganisations within the management and office team in response to feedback from staff. We have made a recommendation about registered managers’ access to correspondence with statutory organisations.

People and their relatives were given details of how to raise complaints and concerns. They told us they could easily contact the service if there were issues with the care provided.

People and relatives were pleased with their or their loved one’s care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and caring towards people and their families. People with a permanent care package usually had regular staff. People’s preferences regarding their care were known and respected.

People and relatives were confident in the ability of staff to provide safe, effective care. Staff were supported through training, supervision and informal contact with the office team. The service only took on new ongoing care packages when staffing levels meant there were vacancies to provide that care.

Managers and staff understood their responsibilities for identifying and reporting concerns about possible abuse. The management team was working cooperatively with the local authority in response to safeguarding adults enquiries.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

This service was registered with us on 16 February 2021 and this is the first inspection at which we have rated the service.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

Enthuse Care Bournemouth is a domiciliary care service providing personal care to adults in their own homes.

Not everyone who uses the service receives personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, the service was providing personal care to around 90 people.

People’s experience of using this service and what we found

The service operated appropriate policies and procedures to safeguard people from abuse. People were informed of how to raise concerns and had opportunities to do so. Staff had training in safeguarding and understood their responsibilities to work safely and to identify and report concerns about abuse. There were robust recruitment checks and staffing procedures to ensure staff were fit to work in a care setting.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

This service was registered with us on 16 February 2021 and this is the first inspection.

Why we inspected

We undertook this targeted inspection to check on a specific concern we had about how people who used the service were safeguarded from abuse, particularly financial abuse. The service has remained unrated following this targeted inspection.

CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.