Updated 30 July 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection team consisted of one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service one week’s notice of the inspection. This was because it is a small service and we needed to be sure that the registered manager, who is also the sole director, would be in the office to support the inspection.
Inspection activity started on 16 May 2022 and ended on 13 June 2022 when we gave feedback to the provider. We visited the location’s office on 23 May 2022.
What we did before the inspection
We reviewed information we had received about the service since they registered with the Commission in February 2021. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We spoke with one person who used the service and one relative about their experience of the care provided. We also looked at feedback from all the people using the service given in the provider’s May 2022 service evaluation forms. We spoke with the registered manager and two care staff. We reviewed a range of records including three people’s care records, two staff recruitment and training records, and records relating to the management of the service.