SpaMedica Poole

Updated 20 January 2023

SpaMedica Poole is a hospital operated by SpaMedica Ltd. The hospital offers cataract surgery and YAG laser capsulotomy for NHS funded patients (YAG laser is used to treat cloudiness after cataract surgery).

In the 12 months before our inspection, the service performed 3,225 cataract operations and 268 YAG Capsulotomies.

The hospital was based over 2 floors of a self-contained building. The ground floor was used for assessment, YAG laser capsulotomies, and administration. The theatre suite was located on the first floor. The service did not treat children.

The service was registered to provide the following regulated activities:

• Diagnostic and screening procedures.

• Surgical procedures.

• Treatment of disease, disorder and injury.

At the time of our inspection, the service did not have a registered manager. However, the hospital manager had been in post since April 2022 and was in the process of registering as the registered manager.

Updated 20 January 2023

We rated surgery as outstanding because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Patient outcomes were consistently significantly better than the England average. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Key services were available 7 days a week.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, used a holistic approach to treatment, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However:

• Not all staff were aware of the Freedom to Speak Up Guardian.

Updated 20 January 2023

We have not previously rated this service. We rated it as outstanding. See the summary above for details.