Apex Prime Care - Campbell Place

Updated 7 December 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was completed by an inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave a short period notice of the inspection so the registered manager could contact people and their relatives to ask them to agree to talk with us on the phone, during the inspection process.

Inspection activity started on 1 November 2022 and ended on 15 November 2022. We visited the location's office on 1 November 2022.

What we did before the inspection

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We reviewed information we had received about the service it registered.

During the inspection

During the site visit we spoke with one person, the registered manager and two staff. We also reviewed four people’s care and medicine records and attended a staff handover. We observed staff interactions with people in the communal areas.

Following the site visit, we spoke by phone with a further three people, three relatives, four staff and the regional manager. We received written feedback on the service from five professionals from a variety of agencies. We reviewed three staff recruitment records and records related to the management of the service.

Updated 7 December 2022

About the service

Apex Prime Care - Campbell Place is an extra care service, providing personal care to people. People live in their own housing association flats and there are some shared facilities. The shared facilities include, a bistro, a large lounge, activity rooms and gardens.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection, 33 people were receiving personal care.

People’s experience of using this service and what we found

Staff had received appropriate training and guidance to enable them to safeguard people from the risk of abuse. The provider had worked with the housing provider, to ensure fire safety actions were completed. Staff assessed and managed potential risks to people, whilst respecting their rights. There were sufficient staff to meet people’s needs. People received their medicines safely. People were protected against the risks of contracting an infection.

People’s needs were comprehensively assessed and their care was planned and provided by staff in accordance with legislation and best practice guidance. People were cared for by appropriately trained and skilled staff. Staff supported people to eat and drink where required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

Staff treated people with kindness, respect and compassion. People were supported to express their views and to be involved in decisions about their care. Staff ensured people’s privacy, dignity and independence were maintained.

People received responsive care which was planned with them, in order to meet their care needs, including at the end of their lives. People were able to attend activities within the service or access the local community.

People, relatives, professionals and staff said the service was well-run. Processes were in place to enable people to raise any complaints and these were investigated and acted upon. People and staff were engaged with the service and their feedback was sought. The registered manager monitored the quality of the service provided. Staff worked collaboratively together and with a range of external professionals and agencies to support all aspects of people’s care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 18 March 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.