Beresford Lodge Residential Care Home

Updated 25 February 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection team consisted of 1 Inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Beresford Lodge Residential Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Beresford Lodge Residential Care Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service and sought feedback from the local authority and local Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all of this information to plan our inspection.

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection

We spoke with 1 person who used the service and 10 relatives about their experience of the care provided. We also spoke with 4 members of staff including the registered manager, deputy manager, a senior carer, and a domestic staff member. We looked at the recruitment records for 2 staff members and a variety of records relating to the management of the service, including quality audits, risk assessments, and policies. We also reviewed the care plans of 3 people who lived at the home.

Updated 25 February 2023

About the service

Beresford Lodge Residential Care Home is a care home which provides residential care for up to 26 people, some of whom are living with dementia. At the time of our inspection 14 people were using the service.

People’s experience of using this service and what we found

Systems to protect people from abuse , including an up to date safeguarding policy and safeguarding staff training were in place. The registered manager carried out risk assessments which assessed ways to keep people safe whilst allowing them to live the way they chose to.

Medicines were stored safely, and staff were competent in their use. The provider was taking steps to prevent and control the spread of infection with the appropriate use of PPE and levels of cleanliness.

People were being supported to eat and drink in line with their preference and dietary needs. The provider had tools in place such as fluid monitoring to help staff to do this and worked alongside other healthcare professionals to achieve positive outcomes for people, when they had concerns.

People were treated with dignity and respect. The staff showed respect towards people’s individual choices and lifestyles.

The care provided was personalised. People and their relatives were involved in decision making and reviews of people’s care were carried out. There was an activities programme in place which helped ensure people’s emotional and social needs were met. People and their families were also aware of how to complain if things went wrong.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager was aware of their responsibility to monitor the quality of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 21 October 2021 and this is the first inspection.

The last rating for the service under the previous provider was Good, published on 31 December 2019.

Why we inspected

This inspection was a planned inspection due to time since their registration..

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.