We carried out a review of the data available to us about Carepoint Services Ltd (Brighton & Hove) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Carepoint Services Ltd (Brighton & Hove), you can give feedback on this service.
Carepoint Services Ltd (Brighton & Hove) is a care agency providing personal care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, 31 people were receiving regulated activity.
People’s experience of using this service and what we found
People were safe. Staff had been trained to safeguard people from abuse. They understood the risks to people's safety and wellbeing and what they should do to minimise these. Staffing levels were sufficient to meet people’s needs effectively. Staff were recruited in a robust and safe way to ensure they were suitable to support people. The service had good infection prevention and control measures in place which were in line with current guidance.
Staff received relevant training to help them meet people's needs. Staff were well supported by the registered manager and encouraged to continually learn and improve in their role. Regular checks were completed to make sure staff were carrying out their duties appropriately and to a high standard.
Where people needed this support, staff helped people to eat and drink enough and to take their prescribed medicines. Staff understood people's healthcare needs and how to recognise if their needs were changing. Appropriate support from health and social care professionals had been sought when needed.
People spoke positively about staff and were satisfied with the care and support they received. They told us that their care and support had been tailored to meet their needs and wishes. People told us that staff were kind and caring and treated them with respect. One person said, “They are very caring. Like they are friends to me.”
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was well-led. The registered manager and provider worked together to monitor and review the quality of service that people experienced. People told us they felt involved in their care and were able to give feedback. Staff were also encouraged to give their views to drive improvement in the service.
There were arrangements in place to make sure any accidents, incidents and complaints would be fully investigated and relevant agencies informed. All staff worked closely with health and social care professionals involved in people's care and acted on their recommendations to deliver care and support that met people's needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 October 2020 and this is the first inspection.
Why we inspected
Carepoint Services Ltd (Brighton & Hove) had not yet been inspected or rated. As such, it was important that we inspected to provide an accurate rating and gained assurance that people being supported were safe.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.