4 November 2022
During an inspection looking at part of the service
Brockfield House is a nursing care home providing personal and nursing care for up to 45 people, in one adapted building. The service provides support to older people, many of whom are living with dementia. At the time of our inspection there were 44 people using the service.
People's experience of using this service and what we found
People were safely cared for. Staff understood safeguarding procedures and were confident in reporting any concerns. Risks to people's safety were assessed and well managed, and people’s care plans detailed current risks and individual needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were sufficient numbers of staff who had been safely recruited to meet people's needs.
People’s medicines were safely managed. Systems were in place to control and prevent the spread of infection. The provider ensured that lessons were learned when things went wrong, so that improvements could be made to the service and the care people received.
Staff received an induction and ongoing training that enabled them to have the skills and knowledge to provide effective care.
The service was well managed. People, relatives and staff were very positive about the leadership of the service and praised the registered manager highly.
There were systems in place to monitor the quality of the service and actions were taken, and improvements were made when required. Staff felt well supported and said the registered manager was open and approachable.
The service worked in partnership with outside agencies.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Requires Improvement (published 17/11/2021).
Why we inspected
We undertook this inspection to check improvements had been made.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.