We carried out a review of the data available to us about Holistic Healthcare Cambridge on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Holistic Healthcare Cambridge, you can give feedback on this service.
Holistic Healthcare Cambridge is a domiciliary care agency providing personal care to people in their own homes. The service provides care and support to older and younger adults, and adults who have a physical disability. This includes live-in care. At the time of our inspection there were 26 people using the service.
People’s experience of using this service and what we found
Various aspects of the service, including people's care, staff training and practices, and complaints were monitored. However, these monitoring processes were not part of a planned and organised monitoring system. In addition, the provider had not notified us of all relevant events that had occurred. The registered manager and nominated individual agreed the service would benefit from more formalised monitoring procedures and to put systems in place to ensure we were notified of relevant events. We found no evidence that this impacted on the service provided to people during our inspection.
We have made a recommendation in relation to monitoring the quality of the service provided.
People and their relatives told us they knew how to raise their concerns and were confident any concerns or complaints would be dealt with. However, records were not always available of the investigations or action taken as a result of complaints.
We have made a recommendation about how the provider records the action they take as a result of complaints about the service.
We received positive feedback about the service people received and the way it was managed. One person said, “They’ve been an absolute godsend to me.” Staff were sensitive when providing personal care and supporting them in their own homes. Staff supported people to be as independent as possible. The registered manager and staff were approachable and accessible and sought people’s views about the service.
People felt safe receiving the service and were protected from avoidable harm by a staff team trained and confident to recognise and report any concerns.
People were treated with respect and their independence was promoted. They were supported to have enough to eat and drink and to manage and maintain their healthcare needs. Staff liaised with external care professionals to ensure people received the care and support they needed.
Staff had the time to ensure they met people's needs safely, and in a way that suited them. Staff told people if they were going to be late. People received care from a small team of staff who were well trained and felt very well supported.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People were involved in making decisions about their care and support. Staff supported people to express their views and consulted them about their care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 30 April 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.