Background to this inspection
Updated
23 July 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection team consisted of one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the CQC to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service two working days’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 29 June 2022 and ended on 6 July 2022. We visited the location's office on 29 June 2022.
What we did before the inspection
We reviewed the information we had received about the service since it was registered with the CQC. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
During the visit to the office we met and spoke with registered manager. We reviewed a range of records which related to people's individual care and the running of the service. These records included one person’s care records, one staff personnel record, policies and procedures relating to the management and quality monitoring of the service.
As the person using the service was unable to speak with us, we obtained feedback from this person’s relative. We also spoke with one care staff. We contacted one social care professional for their views of Caerus House, but at the time of the completion of this inspection report, had not received a response.
Updated
23 July 2022
About the service
Caerus House is a domiciliary care service registered to provide personal care to people in their own homes and to people in supported living settings, so that they can live in their own homes as independently as possible. The services they provide include personal care and housework. At the time of inspection, the service provided personal care to one person. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Improvements to documentation, systems and management of the service had been made. The registered manager acted on previous concerns and implemented systems and processes to help ensure people received safe quality care.
The person using the service was unable to speak with us due to their needs. The person's relative spoke highly of the service and the care provided to their family member. They were confident that their family member was well looked after and safe when in the presence of care staff.
Systems were in place to protect people from abuse. These included safeguarding policies and appropriate training for staff. Personalised risk assessments helped keep the person safe and supported their independence.
Safe recruitment procedures were complied with. The suitability of staff was assessed before they were recruited to support people using the service.
Suitable infection control practices helped to prevent and control the spread of infections including COVID-19.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The person received consistent care from regular care staff who had a good understanding of their care needs and preferences. Care staff were punctual and stayed the agreed amount of time.
People received an assessment of their needs and preferences. Care plans developed from these assessments provided the information and guidance staff required to ensure people’s individual needs were met in the way they wanted. Care plans were person centred.
Staff received appropriate training to carry out their role effectively.
Quality checks monitored the care and support provided to people so that improvements to the service were made when deficiencies were found.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 30 May 2019) and there were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.