Updated 19 September 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
This inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
Grove Hill Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The CQC regulates both the premises and the care provided, and both were looked at during this inspection. The home is situated in Highworth near Swindon and the accommodation is arranged over three floors.
The service had a manager registered with the Care Quality Commission. The registered manager is also the owner of the service. This means that they are legally responsible for how the service is run and for the quality and safety of the care provided. The registered manager was not present during our inspection. We were assisted by the assistant manager and we spoke to the registered manager via phone the day after inspection.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We reviewed notifications received from the registered provider. A notification is information about important events which the provider is required to tell us about in law. We used all of this information to plan our inspection.
During the inspection
We spoke with seven people who used the service and three relatives of other people about their experience of the care provided. We observed how people were being cared for and supported. We spoke with the assistant manager and three carers. We reviewed a range of records. These included care records for five people and multiple medication records. We looked at four staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures, were reviewed.
After the inspection
We continued to seek clarification from the provider to validate the evidence found. We looked at training health and safety records and we spoke to the registered manager to seek further clarification.