Rula Homecare Limited

Where they do receive personal care, we also consider any wider social care provided. At the time of inspection there were 39 people who used the service who received personal care.

People’s experience of using this service and what we found

Overall people and their relatives were complimentary about the service Rula Homecare Limited provided and would recommend the service. The management and staff worked in partnership with people, relatives and other professionals to achieve individualised, person-centred care.

Risks were assessed and managed safely. The management and staff understood their roles in recognising and responding to abuse. People were supported by a staff team who were safely recruited, trained and knew how to protect them from potential harm.

People’s care was provided at the times they expected, for the length of time agreed and from staff they knew. However, we were told of some inconsistencies with communication where people were not told of changes in a timely manner and of language barriers and being able to understand the staff. The management were taking steps to address this.

People received their medication as prescribed and staff adhered to infection prevention and control procedures in line with legislative requirements and recognised best practice guidelines.

People's care and support records were re-assessed regularly and guided staff on how to assist people safely and encourage their independence.

Staff understood the importance of gaining consent from people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives felt able to raise any issues with the staff and management team and were confident these would be addressed. Staff felt supported and valued in their role by the management team.

Systems to monitor the quality and safety of the service were in place.

Rating at last inspection

The service was registered with us on 6 April 2021. This was their first inspection.

Why we inspected

This was a planned comprehensive inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk