Broadhurst Residential Care Home

Broadhurst Residential Care Home is a care home providing personal care and accommodation in one adapted building for up to 25 people. At the time of our inspection there were 21 people using the service, all of who were over the age of 65 and some of which were living with dementia.

People’s experience of using this service and what we found

People were happy living at Broadhurst Residential Care Home and spoke very positively about the care they received and the running of the service. The home was clean and there was a homely, welcoming and happy environment.

People's care plans and risk assessments contained consistent and detailed information in relation to people’s needs and how these should be managed. People’s health needs and wellbeing was monitored in line with the information highlighted in their care plans and risk assessments.

Environmental risks had been considered and acted on were required. Infection, prevention and control processes and up to date policies were in place. The provider, management and staff adhered to the latest government guidance in relation to infection, prevention and control.

People received their medicine as prescribed. Medicine administration care plans and ‘as required’ (PRN) plans provided staff with clear and detailed information on how people liked to receive their medicines and when these medicines should be given.

Recruitment practices were effective and there were sufficient numbers of staff available to meet people's needs in a safe and unhurried way. People were protected from avoidable harm.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had received appropriate training and support to enable them to carry out their role safely. They received regular supervision to help develop their skills and support them in their role.

People’s needs were met in a personalised way. Staff knew the people they supported well and had a good understanding of their needs. People were supported to partake in a range of activities centred around their particular interests.

There was a person-centred culture within the service. People were actively involved in making decisions about their care and were asked for their views about all aspects of the service.

The service worked in partnership with other agencies to aid joined up, person centred care provision.

Effective and robust quality assurance systems had been developed and implemented to continually assess, monitor and improve the quality of care people received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was good (published 21 February 2018). However, we recommended that the provider seek resources to ensure the home is redecorated and updated to ensure people can access all areas comfortably. We also recommend that the service seek advice and guidance from a reputable source, about supporting people to express their views and involving them in decisions about their end of life care, treatment and support.

At this inspection we found the provider had acted on these recommendations and improvements had been made in these areas.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.