Centre for Sight Queen Anne Street

We had not previously rated this location. We rated it as good because:

• Leaders had the skills and abilities to run the service. They understood and managed the priorities and issues the service faced. They were visible and approachable in the service for patients and staff. They supported staff to develop their skills and take on more senior roles.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, and took account of their individual needs.
• Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. The service had an open culture where patients, their families and staff could raise concerns without fear. All staff were committed to continually learning and improving services. They had a good understanding of quality improvement methods and the skills to use them. Leaders encouraged innovation and participation in research.
• Leaders and teams used systems to manage performance effectively. They identified and escalated relevant risks and issues and identified actions to reduce their impact. Leaders and staff actively and openly engaged with patients, staff, equality groups, the public and local organisations to plan and manage services.

However:

• At the time of inspection the service did have any staff who had completed level three safeguarding training in line with the Royal Colleges intercollegiate guidance on adult and child safeguarding.