Springfield Residential Home

Updated 12 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe, and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 21 January 2021 and was unannounced.

Updated 12 February 2021

Springfield Residential Home is a care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

The home accommodates up to 29 people. It is a Victorian property in a residential area of March, within walking distance of the town centre. The original house has been extended and provides accommodation on two floors. Nursing care is not provided.

At our previous comprehensive inspection in January 2017 the home was rated as requires improvement. This unannounced inspection took place on 10 May 2018. The service is now rated as good.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the home. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the home is run. The registered manager was present during this inspection.

People felt safe living at the home and staff understood their responsibilities in protecting people from harm. Risks to people had been identified, assessments were carried out and guidance put in place to minimise the risks to people.

There was an effective recruitment process in place to reduce the risk of unsuitable staff being employed. There were enough staff available to provide care and support. Training and supervision systems were in place to provide staff with the knowledge and skills that they required to care for the people accommodated

Assessments of people’s needs were carried out before the person was offered a place at the home. This was to ensure that the home could provide the care and support that the person needed and in the way they preferred. Technology and equipment, such as hoists, were used to enhance the support being provided.

People's nutritional needs were met and people were supported to have enough to eat and drink. A range of external health and social care professionals worked with the staff team to support people to maintain their health and well-being.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

Information about advocacy services was available if anyone wanted an independent person to assist them with any decisions they wanted to make. Staff respected people’s privacy and dignity and encouraged people to remain as independent as possible.

Care plans were personalised and gave staff guidance on the care each person needed. People and their relatives were involved in planning their care. People were encouraged to participate in activities and interests of their choice.

People and their relatives were given opportunities, such as meetings, to give their views about the service and how it could be improved.

The provider and registered manager were aware of their responsibilities to uphold legal requirements, including notifying the CQC of various matters.