Background to this inspection
Updated
10 April 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
This inspection was carried out by one adult social care inspector.
Service and service type:
This service is a domiciliary care agency. It provides personal care to people living in their own homes in the community.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
Our first day of inspection was announced. Inspection site visit activity started on 14 February 2019 and ended on 7 March 2019.
We gave the service 48 hours’ notice of the inspection visit because we wanted to ensure the registered manager would be in the office.
What we did:
We spoke with 10 people using the service and three relatives to ask about their experience of the care provided.
We visited the office location on 14 February 2019 to see the manager and office staff; and to review care records and policies and procedures. We spoke with the registered manager and five staff members. We looked at three people’s care records, three staff files and other records relating to the management of the service.
Updated
10 April 2019
About the service:
Mayfair Homecare - Merton is a domiciliary care provider. At the time of this inspection 47 people were receiving care and support from the service. The service supports older people, some of whom are living with dementia, in their own houses and flats in the community.
People’s experience of using this service:
¿ Most people were happy with the care they received and said it met their needs. They said they had support from a consistent group of care staff who knew them.
¿ People said they felt safe with staff. There were systems and processes in place to manage medicines safely and protect people from the risk of harm and abuse.
¿ People received support from trained and supervised staff who had the right skills and knowledge.
¿ People and their relatives said staff were polite, kind and caring towards them. Staff respected people’s dignity and privacy. They listened to people and supported their independence where possible.
¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
¿ Support plans were up to date and addressed people’s needs and individual preferences.
¿ People, their relatives and staff said they could approach the registered manager if they had any issues or concerns. There was a procedure in place which explained how people could raise concerns or complaints.
¿ The organisation operated an effective quality assurance system which included the completion of spot checks and audits. People were regularly asked for feedback on their experience of the service through spot checks, reviews, surveys and telephone calls.
Rating at last inspection:
At our last inspection, the service was rated Good. The report was published on 5 August 2016.
Why we inspected:
This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk