Archived: Marquis Court Residential Home

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people using the service, their relatives and the staff supporting them, and from looking at records.

If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

In a questionnaire sent to people who used the service and their relatives, 24 out of 25 respondents said that the staff made them feel safe at Marquis Court. A relative we spoke with told us, 'Everyone gets the care they need.' We saw from training records that staff had received safeguarding training and there were enough staff on duty to meet the needs of people living at the home.

The Care Quality Commission monitors the operation of the Deprivation of Liberty Safeguards (DoLS) which applies to care homes. Whilst no applications had been submitted, we saw mental capacity assessment and DoLS forms were included in the care records should they be required and risk assessments were in place to help ensure people's safety.

Is the service effective?

People's health and care needs were assessed with them and they were involved in writing their plans of care. Relatives we spoke with told us they were also involved in the planning of care. We saw that support plans and risk assessments were up to date and reflected people's individual needs.

Is the service caring?

People were supported by kind and attentive staff. Care records were accurate and up to date. People and their relatives told us they were happy with the care provided at Marquis Court. A relative told us, 'It's always been a good home.'

Is the service responsive?

People were given the opportunity to make decisions for themselves. Records showed that people's preferences, interests and needs had been taken into account and care and support had been provided in accordance with people's wishes. People had access to activities that were important to them. People and their relatives knew how to make a complaint if they were unhappy. A relative told us, 'I can't think of anything I would complain about.'

Is the service well-led?

The provider carried out weekly visits to the home and had regular discussions with the manager, the people who used the service and the staff. The provider gathered information about the safety and quality of their service from a variety of sources and people and their relatives were asked their opinions on how the service was run.

We saw that staff supported people in a sensitive and engaging way and activities were arranged on a regular basis.

We saw that assessments of needs were used to plan the support that people needed and care plans were updated when a change of care was required.

The home had systems in place to check the quality of care and people who used the service and their relatives were consulted for their views about their care and treatment.

Staff were fully supported in meeting people's needs because they received regular supervision sessions and appraisals and training was up to date.