About the serviceHarding House is a care home providing accommodation and personal care for up to 10 people. At the time of our inspection, there were 9 people using the service. The service supports deaf adults with mental health needs.
People’s experience of using this service and what we found
People felt safe living at Harding House. Staff were trained in how to identify, prevent and report abuse. The service assessed and managed risks to people effectively.
Medicines were managed safely. People received their medicines as prescribed. The home was clean and hygienic, and staff followed best practice guidance to control the risk and spread of infection.
There were enough staff to meet people’s needs in a timely way. Appropriate recruitment procedures were in place and pre-employment checks were completed before staff started working with people.
People’s needs were met by staff who were competent, trained and supported in their job role. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s dietary needs were met, and they received appropriate support to eat and drink enough. They were supported to access healthcare services when needed. Staff worked well with other healthcare providers to help ensure continuity of care and supported communication between people and health professionals.
People said they liked living at Harding House. Staff knew people well and built positive relationships with them. Staff used British Sign Language (BSL) to effectively meet people’s communication needs.
Staff protected people’s privacy and dignity. They encouraged people to remain as independent as possible and involved them in planning the care and support they received.
People and professionals who had regular contact with the home felt it was run well. Staff were organised, motivated and worked well as a team. They enjoyed working at the home and told us they felt valued.
There were effective quality assurance systems in place to help ensure the safety and quality of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us in July 2021 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.