Huguenot Place

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

This was the first assessment of this registered service under a new provider and therefore we assessed all 6 quality statements from this key question. Based on the findings of this assessment, our rating for this key question is good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us staff knew how to support them in line with their assessed needs.

Staff told us people’s needs were assessed and thereafter reviewed regularly which helped to identify their support needs and any areas of risk. The registered manager told us they received new enquiries for a place in the home, but they were fully occupied at the current time.

Care plans contained details of pre-admission records including assessments with the support needs of people. This helped the provider to assess people’s needs and their eligibility.

People told us staff provided them with all the care and support they needed.

People were supported through good care planning and staff ensured care plans reflected people’s needs. Best practice was followed when carrying out assessments and this included involving people in them.

People had individual care plans, providing staff with the information they required to meet people's needs.

People told us staff worked with external health and social care professionals and helped them to attend any appointments with these professionals.

Managers and staff told us they worked closely with various external health and social care bodies and professionals and welcomed their views, advice, and best practice ideas. Staff spoke about how they had supported people in the home and liaised with healthcare professionals when they noticed some people’s mobility had deteriorated and when they had some unexpected weight loss.

We did not receive any feedback from external health and social care professionals, however records seen indicate there were no concerns in this area.

Care records included details of any community health and social care professionals that were involved in people’s care.

People using the service told us they had access to health care professionals as required such as GP services

Staff received training in how to meet and appropriately manage people’s health care needs and conditions, for example oral health, fluid and nutrition, diabetes awareness and mental health awareness. In addition, staff received basic life support training.

There were processes in place to ensure people's health care needs were met. For example, there was evidence of annual health checks from the GP and contact with other healthcare professionals. The provider ran a number of workshops, working with people to help them to understand certain topics. This included a workshop around healthy eating. Easy read documents were produced for people to aid their understanding in topics such as breast awareness.

The outcome of all the audits and monitoring checks and feedback the provider received from people and staff were routinely analysed to identify issues, learn lessons and develop action plans to improve the service they provided.

Staff told us they met regularly to discuss any changes to people’s needs and the packages of care they received.

The quality and the service people received was routinely monitored by staff through a range of different methods including care plan reviews and audits.

People told us staff asked for their consent when supporting them. We also observed this during the site visit.

Managers and staff told they had received Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS) training and were aware of their duties and responsibilities in relation to the MCA and DoLS. The registered manager confirmed that none of the people using the service were subject to DoLS. People had signed their consent for staff to support them with different activities of daily living such as shopping, attending activities, support with health appointments and cleaning their bedrooms.

Care plans included details about people’s mental capacity and their ability to make decisions for themselves or not.