We carried out a review of the data available to us about Wynyard Woods on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Wynyard Woods, you can give feedback on this service.
Wynyard Woods is a care home that provides personal care for up to 50 people, some of whom are living with dementia. At the time of the inspection there were 47 people living in the home.
People’s experience of using this service and what we found
People felt very safe living in the home and with the support they received from staff. People and relatives spoke highly of the staff and said they were kind and caring. Comments included, “I’m very safe here and looked after extremely well. Everything about it, the whole environment and security is very good” and, “The atmosphere shows caring staff who interact with the residents which is good. There’s nothing I can think of that needs improving. I have been in several homes and this is by far the best one.”
Staff safeguarded people from abuse. Risks to individuals and the environment were well managed. There were enough staff to meet people’s needs. The provider learned from accidents and incidents to mitigate future risks. Medicines were safely managed. Infection control processes were embedded into the service and staff followed government guidance in relation to infection control and prevention practices, in particular, relating to COVID-19. A relative said, “Everywhere is kept clean and tidy. There are always cleaners around.”
People’s needs were assessed before they moved into the home and on an ongoing basis. Staff were suitably trained and received regular supervisions. People were supported with their nutritional needs and to access a range of health care professionals. People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
People were well supported and cared for. Staff treated people with respect and supported them in a dignified manner and in line with their wishes. One person told us, “The good thing here is that I get my privacy when I want it or join others should I wish to. We are all treated equally. I would recommend it here.”
People received person-centred care and care plans detailed how they wished to be supported. Staff knew how to effectively communicate with people and communication methods were detailed in care records. People and relatives knew how to raise concerns and any complaints received were fully investigated and actioned. People enjoyed a wide range of activities inside and outside the home.
The home was well managed. People and relatives were complimentary about the home and the care people received. The provider had an effective quality assurance process in place which included regular audits. People, relatives and staff were regularly consulted about the quality of the service through regular communication, surveys, meetings and reviews.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
The last rating for this service was good (published 8 February 2020). In May 2021 the provider applied to CQC to make a minor change to their registration. Anchor remains the corporate provider for this service.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.