We carried out a review of the data available to us about Brackenfield Hall on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Brackenfield Hall, you can give feedback on this service.
Brackenfield Hall is a residential care home providing personal care to up to 60 people. Some people using the service were living with dementia. At the time of our inspection there were 54 people using the service. The home provides accommodation on 4 units over 2 floors. At the time of our inspection, some people were living with dementia.
People’s experience of using this service and what we found
The home was clean and well presented. However, kitchenettes on each unit required a deep clean. The registered manager took immediate action to address these concerns. People were safeguarded from the risk of abuse, staff received training and knew how to recognise and report abuse. There were sufficient staff available to meet people's needs. The provider had a safe recruitment procedure in place to ensure appropriate staff were selected to work at the home. Risks associated with people's care had been identified and actions taken to keep people safe. Accidents and incidents were monitored and analysed to ensure trends and patterns were identified and actions taken to prevent reoccurring incidents. People received their medicines as prescribed by staff who were competent to administer medicines.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff received training and support to enable them to carry out their roles effectively. People received a healthy and balanced diet which met their needs and suited their preferences. People had access to healthcare professionals when required.
We observed staff interacting with people and found they were kind and caring. People received person-centred care from staff who knew them well. We saw people were engaged in activities and social interests. People were supported to raise concerns and the registered manager could demonstrate they had taken appropriate actions to address concerns and improve the service.
Audits were in place to ensure the management team identified and actioned any concerns. People were involved in the service and asked their opinions and views. Resident and relative meetings took place frequently and questionnaires were sent out to people to request their feedback about the home.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 6 May 2021 and this is the first inspection.
The last rating for the service under the previous provider was requires improvement, published on 19 December 2017.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.