AUM Care Group (UK) Ltd

Updated 4 January 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by an inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

AUM Care Group (UK) ltd is a domiciliary care agency. It provides personal care to people living in their own homes.

Registered manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because we needed to be sure that the registered manager would be in their office to support the inspection.

We visited the provider’s office on the 26 September 2022.

What we did before the inspection

We reviewed all information we had received about the service since registering with us. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with the registered manager when we visited the provider's office.

We received feedback from 3 relatives and 4 care staff in relation to their views and experiences of using or working with the agency.

We looked at 3 people’s care records, 3 staff files in relation to their recruitment, training and supervision, and a variety of other records relating to the overall management and governance of the agency.

After we visited the provider’s office we continued to seek clarification from them to validate evidence found.

Updated 4 January 2023

About the service

AUM care Group (UK) Ltd is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection 5 older people were receiving a home care service from this provider.

The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. All 5 people using the service were receiving personal care at the time of the inspection

People’s experience of using this service and what we found

Relatives of people using the service thought that people received a safe and quality service from the provider. There were appropriate safeguarding adults policy and procedures in place and staff had received training so they could appropriately respond to incidents or allegations of abuse. There were appropriate systems in place to manage risks and medicines. Staff were offered employment only after appropriate recruitment checks were carried out and there were enough of them to ensure people received their visits as planned for them.

Staff received the training and the support they needed to fulfil their role. People needs were assessed before they started to receive a service from the agency. Where staff were responsible for assisting people to eat and drink, people’s dietary needs and wishes were addressed in their care records. People were supported to stay healthy and well, and the provider liaised with healthcare professionals as necessary to ensure people received the healthcare they needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service and staff ensured people were well treated and that their dignity was respected. Staff had received training around diversity and equality so they understood people’s cultural and spiritual needs.

People and their relatives were involved in developing their care plans and these appropriately addressed their needs. In addition, where people had specific communication care needs, these were also included in people’s care plans so staff had the necessary information around meeting people’s needs in this respect. There was no one receiving end of life care at the time of the inspection but there were processes in place that the provider could refer to if someone needed to be supported with end of life care needs.

People had the opportunity to contribute their views and give feedback about the service. So did staff. The provider took all these into account when planning how to improve the service. In addition, there were appropriate quality assurance systems, albeit these were still in the early days, to monitor assess and improve the quality of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The service was registered with us on 19 May 2021 and this is their first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.