Updated 1 February 2024
Date of assessment: 14 March to 27 March 2024. The inspection was prompted due to concerns received about the care and treatment of people living at the service. The overall rating for this service is ‘requires improvement’. The previous overall rating for this service was ‘good’. This means that the service now has declined. We found two breaches of the legal regulations in relation to safe care and treatment and governance. Staff did not consistently provide care and support that was safe and in line with peoples agreed plans. Staff did not always assess risks to people's health and safety or mitigate them where identified. People did not always have care plans which were up to date or contained sufficient detail. Governance systems and audits were not effective in identifying or addressing areas for improvement. However, people were supported to have choice and control and could give feedback on their care, and staff were kind to the people they supported. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded. We have asked the provider for an action plan in response to the concerns found at this assessment.